Shipping and Delivery Policy

Effective date: 5 September 2026

Delivery area

We currently deliver products to addresses within Australia only.

Order processing

Orders are packed and dispatched by Fishing Adventures with Matt Cini. Estimated processing or dispatch times displayed on the website are estimates only. We will contact the customer if a significant delay or stock issue arises.

Shipping charges

Parcel postage is calculated by Australia Post from the Australian postcode you enter. Check it on the product page or in the cart before checkout so there are no surprises. You can choose Parcel Post or Express at checkout. The amount shown is added on top of the item recommended retail price. We do not use a flat postage guess.

Some large, heavy, dangerous or unusually shaped products (including winches) need a separate freight quotation and are not sent as an Australia Post parcel. If additional freight is required after an order is placed, we will contact the customer before dispatch. The customer may accept the freight quotation or cancel the affected product for a full refund if an acceptable shipping arrangement cannot be reached.

Delivery times

Delivery times depend on the destination, product and carrier. Any timeframe provided is an estimate and may be affected by carrier delays, weather, peak periods and other circumstances outside our reasonable control.

Tracking

Tracking information will be provided when available.

Delivery addresses

Customers must provide a complete and accurate delivery address. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer. Additional delivery charges may apply when an order must be redirected or resent because an incorrect address was provided. Some products cannot be delivered to PO boxes.

Authority to leave

Where a customer authorises a carrier to leave a parcel unattended, the customer accepts the risks associated with that instruction, except where liability cannot legally be excluded.

Damaged, missing or incorrect deliveries

Customers should contact us promptly if an order arrives damaged, contains the wrong product or does not arrive within a reasonable period. Please include the order number, a description of the issue and photographs where appropriate. We will investigate the matter and provide assistance consistent with the Australian Consumer Law.